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Automotive Service Appointment Specialist (BDC)
The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a premier dealer group, we continue to provide the best buying experience and we need YOU to accompany us and join our growing successful family!
Volkswagen of Park Cities is actively seeking energetic and customer-focused Service Appointment Specialist to help create better initial impressions and set appointments for our expanding Service Department. The Appointment Specialist must possess a passion for developing relationships and providing exceptional customer service!
Employee Compensation Package:
- Paid time off and holiday pay
- Company paid life insurance
- Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available
- Flexible spending account and employee assistance program accessible
- Retirement Savings Plans (401K / ROTH) plus company matching
- Incentive- Driven Retention Program
- Employee Discounts
- Paid training provided
- Hourly plus commission
Role Responsibilities:
- In a timely manner, manages numerous inbound/outbound calls and emails. The Appointment Specialist corresponds with potential customers to provide additional opportunities for the Sales and Service departments.
- Identifies customers' needs and provides information on Sales/Service appointments and availability. The Appointment Specialist collaborates with the Sales/Service team to provide alternative solutions for issues to promote increased traffic in the dealerships.
- Completes extensive documentation of all inquiries with customers within the management system.
- Prospects and analyzes new appointments using database lists provided by dealer management system. The Appointment Specialist provides professional written correspondence to potential customers and for both Service and Sales needs.
Employee Prerequisites:
- Onboarding process completed within days of applying!
- Work availability: Monday through Saturday, with a rotation on Saturday.
- Experience with inbound/outbound calls preferred, automotive experience a plus but not required.
- Excellent communication and customer service skills
- Basic computer knowledge
Job Type:
Full-time
We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.
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